About Us
Interactive Utility Communications was created to support the unique business requirements of the utility industry. Whether working with investor-owned or municipality- or city government-run utility services, our organization’s service and focus are to provide solutions that extend our clients’ operations. Our clear understanding of the industries we support enables us to deliver effective, flexible solutions that suit your organization’s needs, regardless of size.
We support municipalities, utility commissions, utility districts, county water and sewer services, natural gas pipeline operations, and maintenance services. Our live local agents answer the call, verify that callers are customers of the service, qualify the service, and prioritize the issue reported before contacting the crew member and dispatching. Our customization typically reduces after-hour truck rolls by 12% compared to other services. In 2025, our processes saved our clients more than $450,000.
Our Edge
Our in-depth training on each utility service provides our live local agents with a thorough understanding of how our clients’ services operate, what the cause and effect is when there is a break, and how to manage major outage events, whether its power outages, frozen pipes, water main breaks, or natural gas leaks. We are compliant with PHMSA and NCMS, and since starting the business in 2015, we have never had a client leave.
Seamless Integration
We invest time to understand how you operate your business and what’s important to you. We use that information to develop a service application for our CSR’s and dispatchers to manage your gas, electric, water and sewer, public works, and other city service calls. The result is a seamless extension of your internal operations that saves time and money.
Why Choose Us?
We have a robust presence in the Southeast, serving primarily small cities with populations of fewer than 80,000, including some with as few as 2,000. Our clients’ employees are integral members of the communities they serve, and we understand the importance of reflecting that same level of care and concern in our customer interactions. We strive to act as an extension of our clients, ensuring that every call is handled with the utmost professionalism and empathy.
